New Delhi . While traveling in the train, many times by going to some station, the passengers feel that they have not got the correct information, or they are unable to get some facilities. After this, the Railways has decided to deploy private employees at 9 stations of the country for the convenience of the passengers. Passengers will get help from private staff at selected 9 railway stations from August 1, 2022. Many responsibilities related to the convenience of passengers at the railway station will be easier with the deployment of private employees. In this, the responsibility of Announcement System, Display Board, Coach Guidance and Clock Room (Hostile Goods House) is also going to be handled by the private staff.
For this, the employees of the private companies to whom the Railways have given this responsibility, were explained by the Railways through training, how to solve their every problem by taking care of the convenience of the passengers. This service is first starting from Lucknow zone. In the first phase, private employees will be deployed at nine stations including Gorakhpur and Lucknow Junction. 15 employees of private companies will be kept at each station, who are going to give information to the passengers. In fact, earlier this responsibility was of the railway employees.